In-Person Client Service & Scheduling Specialist

H&R Block, Inc.; Davenport (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Davenport, IA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage basic office operations. You will greet clients, handle check-ins, schedule appointments, and connect clients with the right tax professionals.

The role requires strong communication, multitasking, and a professional, confidential approach in a busy office during tax season. In-person work is required and evenings/weekends availability is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Team collaboration

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Davenport, IA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage basic office operations. You will greet clients, handle check-ins, schedule appointments, and connect clients with the right tax professionals.

The role requires strong communication, multitasking, and a professional, confidential approach in a busy office during tax season. In-person work is required and evenings/weekends availability is expected.