Front Desk Client Experience Specialist

H&R Block, Inc.; Spirit Lake (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in Spirit Lake, Iowa.

You will collaborate with tax professionals to match clients with the right specialist and maintain a professional, organized front desk. This in-person role offers training and a stepping stone into tax preparation or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using MS Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organization

Technology proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in Spirit Lake, Iowa.

You will collaborate with tax professionals to match clients with the right specialist and maintain a professional, organized front desk. This in-person role offers training and a stepping stone into tax preparation or leadership.