Client Experience Specialist — Front Desk & Scheduling

SHEA | BEATY | POET - Texoma's Premier Family Law Firm; Sherman (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

PTO

Job summary

SHEA | BEATY | POET is a leading family law firm serving the Texoma region, dedicated to assisting clients through difficult matters with diligence and compassion. We seek a personable receptionist to be an essential first contact and support the daily operations.

In a fast-paced legal environment, you will manage phones, schedule appointments, organize files, and coordinate with attorneys and staff. Excellent communication and confidentiality are required, with bilingual Spanish helpful but not

Qualifications

• Must have professional phone and front-desk skills.
• Experience in a law firm or similar demanding environment preferred.
• Strong customer service and empathy for clients.
• Ability to maintain confidentiality at all times.
• Proficiency with standard office software and phone systems.
• Bilingual in Spanish and English is helpful but not required.

Responsibilities

• Greet clients and visitors professionally to create a positive first impression.
• Answer and manage a multi-line phone system and take detailed messages.
• Handle new client intake and initial case setup.
• Maintain timely communication with clients by phone, email, and in person.
• Manage calendars, schedule consultations, and coordinate attorney and staff schedules.
• Assist with client intake procedures and appointment coordination.
• Create and organize electronic and physical client files with confidentiality.

Skills

Phone etiquette

Communication skills

Reception duties

Clerical skills

Customer service

Attention to detail

Confidentiality

Spanish helpful

Job description

SHEA | BEATY | POET is a leading family law firm serving the Texoma region, dedicated to assisting clients through difficult matters with diligence and compassion. We seek a personable receptionist to be an essential first contact and support the daily operations.

In a fast-paced legal environment, you will manage phones, schedule appointments, organize files, and coordinate with attorneys and staff. Excellent communication and confidentiality are required, with bilingual Spanish helpful but not