Receptionist

SHEA | BEATY | POET - Texoma's Premier Family Law Firm; Sherman (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

PTO

Job summary

SHEA | BEATY | POET is a leading family law firm serving the Texoma region, dedicated to assisting clients through difficult matters with diligence and compassion. We seek a personable receptionist to be an essential first contact and support the daily operations.

In a fast-paced legal environment, you will manage phones, schedule appointments, organize files, and coordinate with attorneys and staff. Excellent communication and confidentiality are required, with bilingual Spanish helpful but not

Qualifications

• Must have professional phone and front-desk skills.
• Experience in a law firm or similar demanding environment preferred.
• Strong customer service and empathy for clients.
• Ability to maintain confidentiality at all times.
• Proficiency with standard office software and phone systems.
• Bilingual in Spanish and English is helpful but not required.

Responsibilities

• Greet clients and visitors professionally to create a positive first impression.
• Answer and manage a multi-line phone system and take detailed messages.
• Handle new client intake and initial case setup.
• Maintain timely communication with clients by phone, email, and in person.
• Manage calendars, schedule consultations, and coordinate attorney and staff schedules.
• Assist with client intake procedures and appointment coordination.
• Create and organize electronic and physical client files with confidentiality.

Skills

Phone etiquette

Communication skills

Reception duties

Clerical skills

Customer service

Attention to detail

Confidentiality

Spanish helpful

Job description

SHEA | BEATY | POET is a leading family law firm serving the Texoma region, dedicated to assisting clients in navigating complex and difficult family matters. With a team of skilled attorneys and paralegals, the firm provides personalized legal support tailored to each client’s unique circumstances with diligence, compassion, and strength. Committed to achieving the best possible outcomes, SBP offers expert counsel in areas such as divorce, child custody, and other family-related legal issues. The firm prioritizes protecting clients’ rights and safeguarding their families’ futures. We understand this is an emotional, trying, and stressful time and are a growing team dedicated to the sensitive and hospitable nature of our firm.

Role Description

This position serves as one of the first points of contact for our clients and plays an important role in the daily operations of our firm. We are looking for someone who is personable, detail-oriented, and capable of managing multiple responsibilities in a fast-paced legal environment. The ideal candidate will demonstrate strong communication skills, a positive attitude, a willingness to take initiative, and a team-oriented approach to supporting both clients and coworkers.

• We offer a competitive benefits package, including health insurance, a 401(k) with employer matching, and paid time off (PTO).
• Compensation is dependent on qualifications and experience.

Duties & Responsibilities

• Greet clients and visitors in a courteous and professional manner, ensuring a positive first impression of the firm.
• Answer and manage a multi-line phone system, direct calls appropriately, and take accurate, detailed messages.
• Manage prospective client inquiries, conduct new client intake, and complete initial case setup.
• Maintain professional and timely communication with clients via telephone, email, and in person.
• Manage calendars, schedule consultations and appointments, and assist with coordinating attorney and staff schedules.
• Assist with scheduling appointments and coordinating client intake procedures.
• Create, organize, and maintain electronic and physical client files while ensuring accuracy and confidentiality.

Qualifications

• Strong Phone Etiquette and communication skills, with the ability to handle inquiries professionally and efficiently.
• Proficiency in Receptionist Duties and Clerical Skills, including managing schedules, organization, and administrative tasks.
• Excellent Customer Service skills with a focus on building positive client experiences and empathy for clients in family matters.
• Attention to detail and ability to maintain confidentiality at all times.
• Prior experience as a receptionist or in a related role is preferred, especially in a law firm or demanding environment
• Proficiency with office software and tools such as phone systems and applications.
• Bilingual in Spanish and English helpful but not required