Client Experience Scheduler | In-Office Front Desk Pro

Hepner & Pagan, LLP; Campbell (CA); On-site; USD 71,635,000 - 79,901,000; Full time

Benefits offered by this job

401k

Health insurance benefits

Job summary

Hepner & Pagan, LLP, a woman-led family law firm in Downtown Campbell, seeks a Scheduling Coordinator/Receptionist for a full-time, on-site role. You will be the first point of contact, greeting clients and guiding them through a stressful day with warmth and professionalism.

The role requires strong organizational skills, reliability, and the ability to manage calls, scheduling, and front-d desk tasks in a fast-paced environment while supporting a compassionate divorce practice.

Qualifications

• Excellent phone etiquette and ability to make a strong first impression.
• Organized, detail-oriented, and able to juggle multiple tasks.
• Clear, compassionate, and professional communication.
• Exceptional customer service even on tough days.
• Tech-friendly with basic office systems.
• Thrives in a fast-paced environment with an all-female team.

Responsibilities

• Greet clients and visitors with a warm, genuine presence.
• Answer phones, route calls, and manage appointment scheduling.
• Maintain a polished front desk and lobby area.
• Handle mail and correspondence.
• Keep client files and calendars organized and up to date.
• Support team with clerical and administrative tasks.
• Maintain calm, professional, and positive demeanor.

Skills

Phone etiquette

Customer service

Organization

Multi-tasking

Tech-savvy

Clear communication

Tools

Microsoft Office

Job description

Hepner & Pagan, LLP, a woman-led family law firm in Downtown Campbell, seeks a Scheduling Coordinator/Receptionist for a full-time, on-site role. You will be the first point of contact, greeting clients and guiding them through a stressful day with warmth and professionalism.

The role requires strong organizational skills, reliability, and the ability to manage calls, scheduling, and front-d desk tasks in a fast-paced environment while supporting a compassionate divorce practice.