Client Experience Coordinator - Front Desk (Family Law)

Wasserman White Family Law; Towson (MD); On-site; USD 32,000 - 40,000; Full time

Job summary

Wasserman White Family Law is seeking a Receptionist to greet clients and guests warmly, answer calls, and manage scheduling. The role requires strong communication, reliability and organizational skills to support attorneys and staff in a fast-paced environment.

Primary duties include handling messages, calendar management for the managing partner, coordinating new client consultations, and maintaining professional representation of the firm. A valid driver’s license is required.

Qualifications

• Excellent communication, interpersonal and client service skills.
• Detail-oriented with strong organizational, time management and prioritization skills.
• Ability to follow direction and procedures.
• Ability to prioritize workload and assignments.
• Ability to work independently and collaboratively.
• High-level of reliability and dependability.
• Proficient in Adobe and Microsoft Office Suite (MS Word, Excel and Outlook), and case management software.
• A valid driver’s license is required.

Responsibilities

• Answer, screen and forward phone calls
• Ensure messages are transferred to appropriate parties in a timely manner
• Log and distribute court filings received from the mail and MDEC
• Schedule meetings and maintain the calendar for managing partner
• Schedule consultations and new client appointments
• Present a positive and professional image for the organization
• Other administrative duties as assigned

Tools

Adobe

Microsoft Office

Case management software

Job description

Wasserman White Family Law is seeking a Receptionist to greet clients and guests warmly, answer calls, and manage scheduling. The role requires strong communication, reliability and organizational skills to support attorneys and staff in a fast-paced environment.

Primary duties include handling messages, calendar management for the managing partner, coordinating new client consultations, and maintaining professional representation of the firm. A valid driver’s license is required.