Client Experience Specialist — Flexible Schedule & Growth

Jackson Hewitt Tax Service Inc.; Ashland (OR); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay

Flexible schedule

Identity theft protection through IDW

Corporate discounts through Avibra

Earned wage access through ZayZoon

Rewards marketplace through BenefitHub

401(k) matching program

Free tax training and PTIN

Free continuing tax education

EA materials & testing reimbursement

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the friendly face for visitors and provide essential support, ensuring exceptional client experiences.

You will engage with clients, confirm appointments, and follow up with past and potential clients while distributing marketing materials. The role welcomes all work backgrounds; training is provided and opportunities for advancement within the organization exist.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Skills

Interpersonal communication

Retail experience

Customer service

Basic computer proficiency

Job description

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the friendly face for visitors and provide essential support, ensuring exceptional client experiences.

You will engage with clients, confirm appointments, and follow up with past and potential clients while distributing marketing materials. The role welcomes all work backgrounds; training is provided and opportunities for advancement within the organization exist.