Client Experience Specialist (Evenings & Weekends)

H&R Block, Inc.; Mandan (ND); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Mandan, ND. You will manage scheduling, assist with daily office operations, and support a team of tax professionals.

Responsibilities include greeting clients, handling check-ins, coordinating appointments, and ensuring a professional experience. This role offers evenings/weekends during tax season and opportunities to grow within the tax office environment.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Mandan, ND. You will manage scheduling, assist with daily office operations, and support a team of tax professionals.

Responsibilities include greeting clients, handling check-ins, coordinating appointments, and ensuring a professional experience. This role offers evenings/weekends during tax season and opportunities to grow within the tax office environment.