Retail Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Romeo (CO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Wellness program

401(k) with PNC match

Education assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Retail Banking division, based in Romeo, MI.

The role focuses on delivering a superior customer experience, guiding customers through financial choices, and promoting PNC products during branch interactions. Key responsibilities include handling diverse customer inquiries, educating clients on digital tools, and connecting customers with branch staff for tailored solutions, all while upholding PNC policies and

Qualifications

• No university degree required; related experience or knowledge may be considered.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on available alternatives.
• Identify banking opportunities during interactions and refer to branch staff as appropriate.
• Engage customers through lobby activities to connect and promote PNC products.
• Educate customers on managing transactions using technology and resources.
• Apply product knowledge to solve customer problems and drive loyalty.

Skills

Customer Service

Banking

Branch Banking

Customer Experience

Identifying Opportunities

Leveraging Technology

Problem Solving

Understanding Customer Needs

Effective Communications

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Retail Banking division, based in Romeo, MI.

The role focuses on delivering a superior customer experience, guiding customers through financial choices, and promoting PNC products during branch interactions. Key responsibilities include handling diverse customer inquiries, educating clients on digital tools, and connecting customers with branch staff for tailored solutions, all while upholding PNC policies and