Client Experience Specialist: Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Lansing (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical/Prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Job summary

PNC Financial Services Group, Inc. in Lansing, MI is seeking a Client Experience Associate to deliver exceptional customer service and promote PNC products. The role supports branch operations, educates customers on digital tools, and fosters loyalty through targeted conversations and referrals.

You will engage with clients at multiple branches, participate in lobby activities, and help customers navigate financial options to meet their needs. No visa sponsorship is offered.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Lansing, MI is seeking a Client Experience Associate to deliver exceptional customer service and promote PNC products. The role supports branch operations, educates customers on digital tools, and fosters loyalty through targeted conversations and referrals.

You will engage with clients at multiple branches, participate in lobby activities, and help customers navigate financial options to meet their needs. No visa sponsorship is offered.