Client Experience Specialist - In-Branch Banking

PNC; Farmington Hills (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Job summary

PNC is seeking a Client Experience Associate for its Retail Branch network in Farmington Hills, MI. This in-office role supports multiple branches in the region, delivering personalized customer experiences and guiding clients through banking options.

Join a culture that values inclusion and collaboration while you help customers achieve their financial goals, educate on products, and refer opportunities to branch staff in a supportive, high-service environment.

Qualifications

• No degree required; related experience may be considered.
• Banking knowledge and customer service experience preferred.
• Ability to follow policies and maintain accuracy.

Responsibilities

• Delivers a unique customer experience and educates on alternatives.
• Identifies banking opportunities and makes referrals.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports proactive sales conversations within a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Digital Awareness

Effective Communications

Problem Solving

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for its Retail Branch network in Farmington Hills, MI. This in-office role supports multiple branches in the region, delivering personalized customer experiences and guiding clients through banking options.

Join a culture that values inclusion and collaboration while you help customers achieve their financial goals, educate on products, and refer opportunities to branch staff in a supportive, high-service environment.