Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Trenton (NJ); Híbrido; USD 37 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) with company match

Paid time off

Resumo da oferta

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for its Trenton, NJ location to deliver exceptional customer experiences and identify banking opportunities during daily interactions.

You will educate customers on product options, leverage technology, and refer opportunities to branch staff, contributing to customer loyalty and share of wallet growth. A strong focus on service and accuracy is essential in this in-office role.

Qualificações

• No university/college degree required; <1 year of related experience possible.
• No degree required; combination of education and experience may be considered.

Responsabilidades

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during customer interactions and refers to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Supports proactive sales conversations through a defined sales process to grow client share of wallet.

Conhecimentos

Customer Service

Banking

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Client Loyalty

Formação académica

No Degree

Descrição da oferta de emprego

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for its Trenton, NJ location to deliver exceptional customer experiences and identify banking opportunities during daily interactions.

You will educate customers on product options, leverage technology, and refer opportunities to branch staff, contributing to customer loyalty and share of wallet growth. A strong focus on service and accuracy is essential in this in-office role.