Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group; South Orange (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Job summary

PNC Financial Services Group is seeking a Client Experience Associate to be based in South Orange, NJ within the Retail organization. The role emphasizes delivering a superior customer experience, educating customers on financial options, and identifying relevant banking opportunities.

The position is in-office, with a focus on proactive service, referrals to branch staff, and lobby engagement to promote PNC products and loyalty.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for the role as outlined in the job description.
• Skills, competencies, experience and education requirements are specified in the posting.

Responsibilities

• Delivers a unique customer experience and educates customers on financial options.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems and drive loyalty.

Skills

Customer Focused

Managing Risk

Accuracy and Attention to Detail

Digital Awareness

Effective Communications

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group is seeking a Client Experience Associate to be based in South Orange, NJ within the Retail organization. The role emphasizes delivering a superior customer experience, educating customers on financial options, and identifying relevant banking opportunities.

The position is in-office, with a focus on proactive service, referrals to branch staff, and lobby engagement to promote PNC products and loyalty.