Client Experience Specialist — Banking & Loyalty

PNC Financial Services Group, Inc.; Brick Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Brick, NJ is hiring a Client Experience Associate in our Retail organization. The role emphasizes delivering outstanding customer service, educating customers on financial options, and growing branch loyalty through meaningful conversations and referrals.

This in-office position requires strong banking knowledge, attention to detail, and adherence to policies. Base salary ranges from $37,125 to $61,875, with incentives based on company and individual

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Base Salary is disclosed as a range for this Brick, NJ role.
• Role is in-office with Brick, NJ location and customer-facing interactions.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty while guiding customers to appropriate products.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Implements product and procedural knowledge to resolve customer issues within policy.

Skills

Customer service

Banking

Accountability

Branch Banking

Client loyalty

Customer experience

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Brick, NJ is hiring a Client Experience Associate in our Retail organization. The role emphasizes delivering outstanding customer service, educating customers on financial options, and growing branch loyalty through meaningful conversations and referrals.

This in-office position requires strong banking knowledge, attention to detail, and adherence to policies. Base salary ranges from $37,125 to $61,875, with incentives based on company and individual