Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Mount Ephraim (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

401(k) with PNC match

Pension plan

Stock purchase plan

Dependent care reimbursement

Back-up child/elder care

Adoption reimbursement

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. in Mt. Ephraim seeks a Client Experience Associate to support multiple branches in the region. You will deliver a differentiated customer experience, educate customers on banking options, and drive loyalty by identifying opportunities and referring to branch staff.

The role emphasizes proactive engagement, accurate transactions, and adherence to procedures while leveraging technology to assist customers. No STEM OPT sponsorship is offered.

Qualifications

• Experience in customer service and sales-oriented interactions.
• Ability to educate customers on banking options and technology tools.

Responsibilities

• Delivers a unique customer experience to enhance financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports lobby engagement and drives proactive sales through a defined process.
• Ensures operations and maintenance tasks are accurate and efficient.
• Upholds all policies and demonstrates sound judgment in daily work.

Skills

Accountability

Banking

Branch Banking

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Mt. Ephraim seeks a Client Experience Associate to support multiple branches in the region. You will deliver a differentiated customer experience, educate customers on banking options, and drive loyalty by identifying opportunities and referring to branch staff.

The role emphasizes proactive engagement, accurate transactions, and adherence to procedures while leveraging technology to assist customers. No STEM OPT sponsorship is offered.