Client Experience Specialist – Banking & Loyalty

PNC; Magnolia (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

PNC, based in Magnolia, TX, seeks a Client Experience Associate to deliver personalized customer service and promote financial wellbeing. You will engage with customers in-branch, educate on options, and refer opportunities to branch staff to grow loyalty.

We value a collaborative, in-office culture where employees are supported to balance work and life while advancing in their careers. Prior retail banking exposure is a plus.

Qualifications

• Role typically does not require a university degree.
• No certifications or licenses are required.
• No language assessments required.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Connaissances

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formation

No Degree

Description du poste

PNC, based in Magnolia, TX, seeks a Client Experience Associate to deliver personalized customer service and promote financial wellbeing. You will engage with customers in-branch, educate on options, and refer opportunities to branch staff to grow loyalty.

We value a collaborative, in-office culture where employees are supported to balance work and life while advancing in their careers. Prior retail banking exposure is a plus.