Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Dallas (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical/prescription coverage (HSA)

Dental and vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Dallas, TX is seeking a Client Experience Associate within Retail Banking. The role supports multiple branches in the region and emphasizes delivering a superior customer experience to improve financial wellbeing and loyalty.

Responsibilities include handling customer interactions, educating clients on options, and identifying opportunities to grow wallet share while using technology and branch resources. Spanish is preferred for this position.

Qualifications

• Experience in customer service or branch banking is preferred.
• Spanish language skills are a plus for this Dallas role.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Handles a variety of customer interactions and educates on available options.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports lobby engagement and drives product awareness to grow wallet share.
• Maintains efficient branch operations and adheres to policies and procedures.

Skills

Customer service

Relationship building

Sales ability

Communication

Spanish (preferred)

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Dallas, TX is seeking a Client Experience Associate within Retail Banking. The role supports multiple branches in the region and emphasizes delivering a superior customer experience to improve financial wellbeing and loyalty.

Responsibilities include handling customer interactions, educating clients on options, and identifying opportunities to grow wallet share while using technology and branch resources. Spanish is preferred for this position.