Customer Experience & Loyalty Specialist

PNC; Dallas (Luzerne County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid holidays

Paid time off

Employee assistance program

Job summary

PNC in Dallas, PA seeks a Client Experience Associate to deliver exceptional customer service and enhance financial wellbeing. You will engage customers, educate on products, and refer opportunities to branch staff to grow loyalty.

The role emphasizes in-person interactions, adherence to policies, and supporting sales through a structured lobby engagement process. No visa sponsorship is offered for this position.

Qualifications

• Roles at this level typically do not require a university degree.
• Experience in banking environment preferred but not required.
• Ability to educate customers on financial options and leverages technology.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations through a defined process.
• Ensures daily branch operations are completed efficiently and accurately.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Dallas, PA seeks a Client Experience Associate to deliver exceptional customer service and enhance financial wellbeing. You will engage customers, educate on products, and refer opportunities to branch staff to grow loyalty.

The role emphasizes in-person interactions, adherence to policies, and supporting sales through a structured lobby engagement process. No visa sponsorship is offered for this position.