Client Experience Pro: Banking Loyalty & Solutions

PNC Financial Services Group, Inc.; Dallas (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Dallas, PA is seeking a Client Experience Associate within our retail banking organization. This role delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.

You will educate customers on alternatives and leverage technology to assist with financial transactions. Successful candidates will engage customers, identify banking opportunities, and coordinate with branch staff to meet customer needs while maintaining

Qualifications

• Role focuses on delivering a unique customer experience and financial wellbeing.
• Educates customers on alternatives and leverages technology in interactions.
• Supports branch operations and loyalty through proactive conversations with customers.

Responsibilities

• Delivers a unique customer experience and increases share of wallet.
• Educates customers on options for managing financial transactions.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Supports proactive sales conversations through a defined sales process.
• Ensures daily branch operations are completed efficiently and accurately.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Dallas, PA is seeking a Client Experience Associate within our retail banking organization. This role delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.

You will educate customers on alternatives and leverage technology to assist with financial transactions. Successful candidates will engage customers, identify banking opportunities, and coordinate with branch staff to meet customer needs while maintaining