Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Logan (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Logan, OH to deliver a unique customer experience and educate customers on banking options. The role focuses on increasing customer loyalty and share of wallet through proactive service and referrals to branch staff.

Based in an in-office environment, the position emphasizes a customer-centric approach with opportunities to leverage technology and product knowledge to resolve inquiries and drive satisfaction.

Qualifications

• Roles typically do not require a university/college degree; related experience may be considered.
• Strong customer service orientation and ability to identify opportunities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and navigate banking products.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on available alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
• Supports proactive sales conversations through a defined sales process including service-to-sales, teller interactions, and lobby engagement.

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Logan, OH to deliver a unique customer experience and educate customers on banking options. The role focuses on increasing customer loyalty and share of wallet through proactive service and referrals to branch staff.

Based in an in-office environment, the position emphasizes a customer-centric approach with opportunities to leverage technology and product knowledge to resolve inquiries and drive satisfaction.