Client Experience Pro — Banking & Loyalty

Fairygodboss; Logan (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision benefits

Paid holidays and time off

Job summary

PNC is seeking a Client Experience Associate in Logan, OH to deliver a personalized banking experience, educate customers on options, and refer opportunities to branch staff. The role emphasizes lobby engagement, technology utilization, and maintaining branch operations with accuracy.

The position supports sales through proactive conversations and aims to grow customer loyalty and share of wallet across the region. Prior banking exposure and strong customer service skills are valued.

Qualifications

• No university degree required; related experience may be considered.
• No required certification/licensure.
• Experience in customer service or banking preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations and refers to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product knowledge to solve customer problems and educate on options for financial transactions.
• Supports proactive sales conversations through a defined process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Logan, OH to deliver a personalized banking experience, educate customers on options, and refer opportunities to branch staff. The role emphasizes lobby engagement, technology utilization, and maintaining branch operations with accuracy.

The position supports sales through proactive conversations and aims to grow customer loyalty and share of wallet across the region. Prior banking exposure and strong customer service skills are valued.