Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Norwood (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability coverage

401(k) with match

Stock purchase plan

Vacation & holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Cincinnati, Ohio to enhance customer wellbeing and loyalty through attentive service at the Norwood Branch region.

You will educate customers, process interactions, and identify opportunities to grow share of wallet while maintaining strong operational standards. The role emphasizes in-office collaboration within PNC’s retail branch network, offering a comprehensive benefits package and a stable in-person work

Qualifications

• Roles typically do not require a university degree; related experience may be considered.
• Customer service or banking knowledge is valuable for primary duties.
• Ability to engage customers and identify referrals to branch staff.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports proactive sales conversations via defined processes and lobby engagement.
• Ensures branch operations are performed efficiently and accurately.

Skills

Client Experience

Banking

Branch Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Effective Communications

Problem Solving

Proactive Sales

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Cincinnati, Ohio to enhance customer wellbeing and loyalty through attentive service at the Norwood Branch region.

You will educate customers, process interactions, and identify opportunities to grow share of wallet while maintaining strong operational standards. The role emphasizes in-office collaboration within PNC’s retail branch network, offering a comprehensive benefits package and a stable in-person work