Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Deerfield Township (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Mason, Ohio, supporting multiple branches in the region. The role focuses on delivering exceptional customer experiences, educating customers, and increasing loyalty while maintaining accurate operations in a busy retail environment.

The position emphasizes in-office work, competitive base pay, and a comprehensive benefits package, with a standard two-day posting window and no visa sponsorship.

Qualifications

• Experience in banking or customer service preferred.
• Strong communication skills and ability to educate customers.
• Ability to refer customers to branch staff and leverage technology.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and options for banking transactions.
• Supports proactive sales conversations and drives customer loyalty across branches.

Skills

Customer Service

Banking Products

Digital Awareness

Identifying Opportunities

Proactive Sales

Attention to Detail

Effective Communications

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Mason, Ohio, supporting multiple branches in the region. The role focuses on delivering exceptional customer experiences, educating customers, and increasing loyalty while maintaining accurate operations in a busy retail environment.

The position emphasizes in-office work, competitive base pay, and a comprehensive benefits package, with a standard two-day posting window and no visa sponsorship.