In-Branch Client Experience Specialist – Banking

PNC; Logan (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Wellness program

Job summary

PNC is seeking a Client Experience Associate in Logan, OH, supporting multiple branches in the region. This in-office role emphasizes delivering a superior customer experience and driving customer financial wellbeing.

Ideal candidates will engage customers in the lobby, educate on digital tools, and refer opportunities to branch staff. The position includes comprehensive benefits and a competitive salary range.

Qualifications

• No university/college degree required; relevant experience considered.
• No required certifications or licenses.
• Roles at this level typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate customers on options.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies, ensuring efficient teller and branch operations.
• Supports proactive sales conversations through a defined sales process.
• Supports customer loyalty and grows wallet share through differentiated experiences.

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Logan, OH, supporting multiple branches in the region. This in-office role emphasizes delivering a superior customer experience and driving customer financial wellbeing.

Ideal candidates will engage customers in the lobby, educate on digital tools, and refer opportunities to branch staff. The position includes comprehensive benefits and a competitive salary range.