Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee assistance program

Career development

Diversity and inclusion

Parental leave

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Grand Rapids, MI to deliver a superior customer experience and educate clients on financial options. You will process customer interactions, identify opportunities, and refer to branch staff to grow wallet share.

The role emphasizes lobby engagement and supporting efficient branch operations. Based in-office, this position supports multiple local branches with a focus on customer loyalty and financial wellbeing.

Qualifications

• Roles at this level typically do not require a university/college degree but related experience may be considered.
• No degree required for the role; relevant certifications or experience may be considered in lieu.
• No specific licenses or certifications are mandated for this position.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on options.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Supports proactive sales conversations through a defined service-to-sales process.
• Ensures teller and branch operations are completed efficiently and accurately.

Skills

Banking

Customer Service

Problem Solving

Effective Communications

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Grand Rapids, MI to deliver a superior customer experience and educate clients on financial options. You will process customer interactions, identify opportunities, and refer to branch staff to grow wallet share.

The role emphasizes lobby engagement and supporting efficient branch operations. Based in-office, this position supports multiple local branches with a focus on customer loyalty and financial wellbeing.