Client Experience Specialist – Banking & Loyalty

Fairygodboss; Dallas (Luzerne County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Job summary

PNC in Dallas, PA seeks a Client Experience Associate to deliver exceptional customer experiences, educate customers on digital options and grow loyalty. You will identify opportunities, refer to branch staff and support a structured sales process both in-branch and during outreach.

The role emphasizes accuracy, risk awareness and in-office collaboration within a retail banking team. No visa sponsorship offered.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills and abilities for a role.
• Roles at this level typically do not require a university degree; related experience may be considered.
• A combination of education, certification and experience may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities during conversations and refers to branch staff as appropriate.
• Performs lobby engagement to position PNC products and educates on digital options.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Dallas, PA seeks a Client Experience Associate to deliver exceptional customer experiences, educate customers on digital options and grow loyalty. You will identify opportunities, refer to branch staff and support a structured sales process both in-branch and during outreach.

The role emphasizes accuracy, risk awareness and in-office collaboration within a retail banking team. No visa sponsorship offered.