Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Belvidere (IL); Híbrido; USD 34 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and dental coverage

401(k) with company match

Paid time off

Resumo da oferta

PNC Financial Services Group, Inc. in Belvidere, IL is seeking a Client Experience Associate to deliver a distinctive customer experience, educate clients on financial options, and drive loyalty across branch networks.

You will handle diverse customer interactions, identify opportunities, and refer leads to branch staff to support growth. This in-office role emphasizes proactive service, leveraging technology and PNC products to meet customer needs while maintaining accurate branch operations.

Qualificações

• No university degree required.
• Experience may be <1 year.
• Related experience or education considered.

Responsabilidades

• Delivers a unique customer experience to improve financial wellbeing.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports proactive sales conversations using a defined sales process.

Conhecimentos

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formação académica

No Degree

Descrição da oferta de emprego

PNC Financial Services Group, Inc. in Belvidere, IL is seeking a Client Experience Associate to deliver a distinctive customer experience, educate clients on financial options, and drive loyalty across branch networks.

You will handle diverse customer interactions, identify opportunities, and refer leads to branch staff to support growth. This in-office role emphasizes proactive service, leveraging technology and PNC products to meet customer needs while maintaining accurate branch operations.