Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Centreville (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Job summary

PNC Financial Services Group, Inc. in Centreville, VA seeks a Client Experience Associate within Retail Banking. You’ll deliver a distinctive customer experience, guiding clients through banking options to improve financial wellbeing and loyalty.

You will engage customers in the lobby, identify opportunities, refer to branch staff, and promote PNC products using available tools. The role is in-office with robust benefits and growth potential.

Qualifications

• No university degree required; typically < 1 year of related experience.
• Experience in customer service in a financial setting is beneficial.
• Willingness to learn about PNC products and services.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring efficient and accurate branch operations.

Skills

Customer Focused

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Centreville, VA seeks a Client Experience Associate within Retail Banking. You’ll deliver a distinctive customer experience, guiding clients through banking options to improve financial wellbeing and loyalty.

You will engage customers in the lobby, identify opportunities, refer to branch staff, and promote PNC products using available tools. The role is in-office with robust benefits and growth potential.