Client Experience Specialist: Banking & Loyalty

PNC Financial Services Group, Inc.; Stockton (CA); On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with match

Education assistance

Paid time off

Job summary

PNC Financial Services Group, Inc. is recruiting for a Client Experience Associate in Stockton, CA. The role emphasizes delivering a differentiated customer experience, educating customers on banking options, and driving loyalty through thoughtful interactions within PNC's Retail organization.

Ideal candidates typically have less than one year of related experience; no degree is required. The position supports in-branch engagement, uses digital tools, and aligns with PNC's customer-focused

Qualifications

• No university/college degree required; typically <1 year of related experience.
• Strong customer service and communication skills are essential.
• Ability to identify opportunities and refer to branch staff during customer interactions.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process a variety of customer interactions and educate customers on options.
• Identify opportunities and refer to branch staff; engage customers through lobby activities.
• Educate customers on using technology and resources to manage transactions.
• Support sales through a defined service-to-sales process and proactive engagement.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. is recruiting for a Client Experience Associate in Stockton, CA. The role emphasizes delivering a differentiated customer experience, educating customers on banking options, and driving loyalty through thoughtful interactions within PNC's Retail organization.

Ideal candidates typically have less than one year of related experience; no degree is required. The position supports in-branch engagement, uses digital tools, and aligns with PNC's customer-focused