Client Experience Specialist — Banking & Loyalty

PNC; Barnegat Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Employee Benefits

Job summary

PNC is seeking a Client Experience Associate based in Barnegat Branch, NJ. The role focuses on delivering a distinctive customer experience, educating customers, and guiding them to the right banking solutions while leveraging technology to facilitate transactions.

The position emphasizes in-branch engagement, loyalty growth, and proactive sales through a defined process. No visa sponsorship, in-office role with emphasis on customer focus, risk awareness, and adherence to policies to protect

Qualifications

• Experience in banking or customer service preferred.
• No degree required.
• Eligibility to work in the United States is assumed.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.

Skills

Customer Service

Banking Knowledge

Relationship Building

Communication Skills

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Barnegat Branch, NJ. The role focuses on delivering a distinctive customer experience, educating customers, and guiding them to the right banking solutions while leveraging technology to facilitate transactions.

The position emphasizes in-branch engagement, loyalty growth, and proactive sales through a defined process. No visa sponsorship, in-office role with emphasis on customer focus, risk awareness, and adherence to policies to protect