Client Experience Pro: Elevate Banking Loyalty

PNC Financial Services Group, Inc.; New Jersey; On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid holidays

Wellness program

Job summary

PNC Financial Services Group, Inc. in Newark, NJ is seeking a Full Time Client Experience Associate to deliver outstanding customer service and drive loyalty. Based in our Liberty Branch, you will engage customers in-branch, educate on banking options, and refer opportunities to branch staff.

This role emphasizes in-office collaboration and a strong service-to-sales approach. The role supports a detailed sales process and aims to enhance client loyalty through personalized interactions and

Qualifications

• Typically less than 1 year of related experience.
• No degree required; alternative education or certifications may be considered.
• Exposure to financial services is desirable.

Responsibilities

• Delivers a unique customer experience and increases customer loyalty.
• Educates customers on banking options and refers opportunities.
• Engages customers via lobby activities and outbound interactions.
• Supports teller and branch operations efficiently and accurately.
• Participates in proactive sales through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Newark, NJ is seeking a Full Time Client Experience Associate to deliver outstanding customer service and drive loyalty. Based in our Liberty Branch, you will engage customers in-branch, educate on banking options, and refer opportunities to branch staff.

This role emphasizes in-office collaboration and a strong service-to-sales approach. The role supports a detailed sales process and aims to enhance client loyalty through personalized interactions and