Client Experience Specialist - Auto Collision

Caliber Collision; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Overtime available

Paid vacation

Paid holidays

Career growth

Job summary

Caliber Collision's Service Center San Antonio - City Base is seeking a Customer Service Consultant to greet customers, determine their needs, and guide them through the repair process. You will support Collision Estimators by handling drop-offs, vehicle mapping/photography, and arranging transportation while ensuring accurate paperwork and timely service.

The role emphasizes strong communication with customers, teammates, vendors, and insurance partners, while following Caliber's SOPs and

Qualifications

• 2+ years of customer-facing experience.
• Valid driver's license and eligibility for company insurance policy.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist collision estimators by handling drop-offs, mapping/photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Provide timely progress updates and maintain clear communication with customers, clients, teammates and vendors.
• Adhere to Caliber SOPs and industry guidelines.

Job description

Caliber Collision's Service Center San Antonio - City Base is seeking a Customer Service Consultant to greet customers, determine their needs, and guide them through the repair process. You will support Collision Estimators by handling drop-offs, vehicle mapping/photography, and arranging transportation while ensuring accurate paperwork and timely service.

The role emphasizes strong communication with customers, teammates, vendors, and insurance partners, while following Caliber's SOPs and