Customer Experience Consultant - Auto Collision Center

Caliber; San Antonio (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision from day one

Weekly pay & OT eligibility

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision is hiring a Customer Service Consultant in San Antonio (City Base). You will greet customers in person or by phone, determine needs, and respond with guidance and assistance to ensure efficient repairs while working with estimators and teammates.

Responsibilities include handling drop-offs, mapping/marking and photographing vehicles, arranging transportation, preparing paperwork, and delivering updates to customers and vendors, all while following Caliber's SOPs and industry

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for company insurance.

Responsibilities

• Greet customers in person or on the phone and identify their needs.
• Provide guidance and assistance to customers and coordinate with Collision Estimators.
• Handle drop-offs, map/mark, and photograph vehicles; arrange transportation.
• Prepare paperwork and perform active customer deliveries while communicating with customers, clients, teammates and vendors.
• Adhere to Caliber SOPs, insurance partners and industry guidelines/standards.

Skills

Customer service

Communication

Sales experience

Driver's license

Job description

Caliber Collision is hiring a Customer Service Consultant in San Antonio (City Base). You will greet customers in person or by phone, determine needs, and respond with guidance and assistance to ensure efficient repairs while working with estimators and teammates.

Responsibilities include handling drop-offs, mapping/marking and photographing vehicles, arranging transportation, preparing paperwork, and delivering updates to customers and vendors, all while following Caliber's SOPs and industry