Client Experience Pro: AI-Driven Campaign Ops

Yahoo

United States

Hybrid

USD 70,000 - 146,000

Full time

14 days+

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Benefits offered by this job

Healthcare

401k

Backup childcare

Job summary

Yahoo Advertising is seeking a Client Experience Specialist in a hybrid NYC area role. You will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis across brand and performance portfolios.

You will leverage enterprise AI tools to streamline workflows, surface insights, and craft reporting for sales partners and advertisers. You will collaborate with sales, ad ops, and support teams to ensure seamless execution, accurate billing, and proactive

Qualifications

2+ years of experience in digital campaign management or client service.
Experience with digital formats and buying models (display, video, native, sponsorships; direct IO, programmatic).
Proficiency with Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets.
Strong written and verbal communication with client-ready updates.
Experience using generative AI tools to draft communications or automate workflows.
Ability to critically evaluate AI-generated content for accuracy and brand compliance.

Responsibilities

Act as primary operational partner for assigned accounts, managing campaign timelines and asset requirements.
Oversee full campaign lifecycles from inventory reservation to final billing and pacing.
Support proactive media planning and campaign revisions with account teams.
Use AI tools to draft performance updates and reports, ensuring accuracy against source data.
Identify repetitive tasks and apply AI-assisted workflows and spreadsheet automation.