Client Experience Specialist

PNC Financial Services Group, Inc.; Troy (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Troy, OH is seeking a Client Experience Associate for our in-office retail branch. You will deliver a differentiated customer experience, educate clients on banking options, and identify opportunities to grow share of wallet.

You will engage customers in the lobby, refer leads to branch staff, and use technology to resolve questions while ensuring accurate branch operations and compliance with policies.

Qualifications

• Work experience may be <1 year; no degree required.
• No Degree or equivalent acceptable for the role.
• Ability to learn banking products and policies quickly.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Educates customers on alternatives and refers opportunities to branch staff.
• Identifies banking opportunities and supports proactive sales conversations.
• Handles lobby engagement and leverages technology to assist customers.
• Ensures accurate completion of teller and branch operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Troy, OH is seeking a Client Experience Associate for our in-office retail branch. You will deliver a differentiated customer experience, educate clients on banking options, and identify opportunities to grow share of wallet.

You will engage customers in the lobby, refer leads to branch staff, and use technology to resolve questions while ensuring accurate branch operations and compliance with policies.