Client Experience & Loyalty Advocate

PNC Financial Services Group, Inc.; Chantilly (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental & Vision

Life Insurance

Disability protection

401(k) with match

Pension & Stock plans

Education assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Chantilly, Virginia to deliver a personalized customer experience and improve financial wellbeing. You will engage customers, discuss options, and refer opportunities to branch staff while supporting operations and loyalty initiatives.

The role emphasizes lobby engagement, technology adoption, and a service-to-sales approach within an in-office retail banking team. No visa sponsorship is provided.

Qualifications

• Work experience typically <1 year or related experience.
• No Degree required; related certifications and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives and options for their financial interactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Chantilly, Virginia to deliver a personalized customer experience and improve financial wellbeing. You will engage customers, discuss options, and refer opportunities to branch staff while supporting operations and loyalty initiatives.

The role emphasizes lobby engagement, technology adoption, and a service-to-sales approach within an in-office retail banking team. No visa sponsorship is provided.