Client Experience Champion

Fairygodboss; Onley (VA); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Onley, VA, within Retail Banking. The role focuses on delivering an exceptional customer experience, educating clients on financial options, and identifying opportunities to increase wallet share across branches in the region.

Responsibilities include lobby engagement, referrals to branch staff, and maintaining accurate branch operations while driving proactive sales and loyalty.

Qualifications

• Typically < 1 year of related experience.
• No degree required; a comparable blend of education and experience may be considered.
• Experience in banking or customer service is a plus.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and ensures teller and branch daily operations are efficient and accurate.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps grow share of wallet through differentiated customer experience.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Onley, VA, within Retail Banking. The role focuses on delivering an exceptional customer experience, educating clients on financial options, and identifying opportunities to increase wallet share across branches in the region.

Responsibilities include lobby engagement, referrals to branch staff, and maintaining accurate branch operations while driving proactive sales and loyalty.