Client Experience Specialist

Staffmark Group; Anoka (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life and Disability Insurance

Optional 401(k) Plan

Sales Career Opportunities

Job summary

Staffmark Group is hiring a Client Experience Specialist in Anoka, MN. The role focuses on delivering exceptional customer care to homeowners during restoration, handling inbound and outbound calls, and maintaining accurate job data in company software.

A high school diploma is required, with additional training in sales, business, or communications beneficial. The position offers a Monday through Friday schedule, 8:30 AM to 4:00 PM, with overtime as needed, and hourly pay of $18.00 to $20.00.

Qualifications

• High school diploma or GED required.
• Additional education or training in sales, business, communications, marketing, or customer service is beneficial.

Responsibilities

• Serve as a Client Experience Specialist by providing exceptional customer care to homeowners throughout the restoration process
• Answer inbound calls and make outbound calls to clients, vendors, and insurance adjusters
• Enter, update, and maintain accurate job information within company software systems
• Provide customer support by explaining services, timelines, project updates, and next steps
• Assist with claims support activities, including coordinating paperwork between clients, insurance carriers, and field crews
• Follow up with leads and clients to maintain strong client relations and ensure projects stay on schedule
• Support daily office operations and administrative tasks in a fast-paced team environment

Skills

Customer service

Call center

Data entry

Office experience

Education

High school diploma or GED

Job description

Now hiring for a Client Experience Specialist

Location: Anoka, MN

$18.00 - $20.00 per hour

Schedule: Monday - Friday | 8:30 AM - 4:00 PM | Overtime when needed

Talk the Talk, Build the Career

Looking for Client Experience Specialist jobs in Anoka where your communication skills can turn conversations into results? This customer service representative opportunity offers career growth for individuals who enjoy working with people, communicating by phone, and providing outstanding customer support. If you're an outgoing professional who thrives in client relations, enjoys learning new technology, and wants to be part of a collaborative team, we'd love to hear from you.

Education Requirements

• High school diploma or GED required.
• Additional education or training in sales, business, communications, marketing, or customer service is beneficial.

Experience Requirements

• Previous customer service, call center, administrative support, or office experience preferred
• Strong computer, data entry, and organizational skills
• Experience handling inbound and outbound calls is a plus

Job Duties

• Serve as a Client Experience Specialist by providing exceptional customer care to homeowners throughout the restoration process
• Answer inbound calls and make outbound calls to clients, vendors, and insurance adjusters
• Enter, update, and maintain accurate job information within company software systems
• Provide customer support by explaining services, timelines, project updates, and next steps
• Assist with claims support activities, including coordinating paperwork between clients, insurance carriers, and field crews
• Follow up with leads and clients to maintain strong client relations and ensure projects stay on schedule
• Support daily office operations and administrative tasks in a fast-paced team environment

Physical Capabilities

• Primarily office-based position
• Ability to sit, stand, and work at a computer for extended periods
• Occasional lifting of up to 25 lbs.
• Ability to work in a fast-paced office environment

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Sales Career Opportunities that let you strengthen communication, customer relationship, and professional selling skills.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.