Customer Service Specialist

Direct Staffing Inc; Eagan (MN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Exposure to a variety of career opportunities

Access to online training courses

Group-rate insurance options

Job summary

A prominent staffing agency seeks a Customer Service Specialist in Eagan, MN to manage inbound calls regarding health savings accounts. The ideal candidate will have excellent empathy and decision-making skills, with at least two years of customer service experience. A high school diploma is required, and a four-year degree is preferred. The role offers competitive pay and various perks, including exposure to diverse career opportunities and online training courses.

Qualifications

• 2 years of experience in a customer service-related position or equivalent combination of education and experience.
• Must be comfortable with interview and testing process.

Responsibilities

• Handle inbound calls regarding Health Savings Accounts and other spending accounts.
• Provide prompt and quality customer service interactions.
• Document all communication accurately and in a timely manner.

Skills

Empathy

Decision-making

Basic knowledge in MS Word, Excel and Outlook

Education

High School Diploma or GED

4 Year College Degree

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services is currently recruiting for a Customer Service Specialist for a well-known healthcare company in Eagan, MN.

Start Date: October 25, 2016

End Date: January 31, 2017

Work Hours: Monday – Friday - 9:00AM-8:00PM (Must be available for 8.5 hour shift)

Training: Initial 4 Weeks classroom-based training will be 9:00AM-5:30PM; followed by mentoring with seasoned representative

Pay rate: $15.00

Handle inbound calls regarding Health Savings Accounts (HSA) and other spending accounts within a call center environment.

Accountable for maximizing first‑touch resolution on all client service issues.

Provide prompt and quality customer service interactions.

Document all communication in database accurately and in a timely manner.

Professionally communicate with customers, clients, and all levels within the organization.

Knowledge, Skills & Abilities

• High level of Empathy
• Excellent follow through and decision‑making skills
• Basic knowledge in MS Word, Excel and Outlook

Qualifications

• High School Diploma or GED required
• 4 Year College Degree Preferred, but not required
• 2 years of experience in a customer service‑related position; or equivalent combination of education and experience
• Must be comfortable going through interview and testing process

Additional Information

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly Learning Center
• Group‑rate insurance options available immediately upon hire