Customer Service Representative

Express Employment Professionals; Maplewood (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Express Employment Professionals in Woodbury, MN is seeking a Call Center Representative for a fast-paced auto service company in the East Metro. Schedule is Monday–Friday, with training Mon-Fri 8:00–4:30.

You'll handle high-volume calls, schedule and manage customer appointments, and provide service-time estimates. Team environment, opportunity for temp-to-hire, with monthly commission based on appointments set.

Qualifications

• Typing speed of 40+ WPM with high accuracy.
• 1+ year of customer service or call center experience (automotive or service-related industry a plus).
• Strong communication and active listening skills.
• Comfortable navigating multiple computer systems and screens simultaneously.

Responsibilities

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments.
• Clearly communicate customer concerns and requests to the service team.
• Provide accurate estimates for service time and cost.
• Perform follow-up calls to ensure satisfaction post-service.
• Handle customer concerns and complaints with professionalism and empathy.
• Build positive relationships with both customers and teammates.
• Reschedule appointments as needed during the call.

Skills

Typing 40+ WPM

Customer service

Active listening

Multi-system navigation

High call volume

Detail oriented

Independent worker

Team player

Problem solving

Attendance

Job description

Job Duties

xpress Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!

Schedule

Monday-Friday 9:30am – 6:00pm

Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm

Training will be Monday- Friday. First 3 weeks 8-4:30pm

Pay

Pay: $20/hr. DOE + Monthly Commission ($200–$300 average based on appointments scheduled)

Temp-to-Hire Opportunity! Call Center Representative

Join a fast-paced and customer-focused team!

Position Summary

We’re looking for a Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

Responsibilities

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments
• Clearly communicate customer concerns and requests to the service team
• Provide accurate estimates for service time and cost
• Perform follow-up calls to ensure satisfaction post-service
• Handle customer concerns and complaints with professionalism and empathy
• Build positive relationships with both customers and teammates
• Reschedule appointments as needed during the call

Required Skills And Experience

• Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred)
• 1+ year of customer service or call center experience (automotive or service-related industry a plus)
• Strong communication and active listening skills
• Comfortable navigating multiple computer systems and screens simultaneously
• Ability to handle high call volume with professionalism and efficiency
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a collaborative team
• Positive attitude and problem-solving mindset when dealing with customer concerns
• Dependable attendance and commitment to schedule requirements

Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact!

Minimum Education Required

NA

Minimum Experience Required

2+ YEARS

Shift

First (Day)

Number of Openings

2

Public Transportation Accessible

No

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$20.00 - $20.00 / Hourly

Additional Compensation

Additional monthly bonuses based on number of appointments set.

Average $200-$300 a month

Postal Code

55110

Job Type

Full Time

Place of Work

On-site

Requisition ID

L068

Job Benefits

Medical, Dental, Vision, 401k,