Client Experience Specialist

Jackson Hewitt - 1766; Morehead (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Hourly pay + competitive bonus package

Flexible Schedule Options - Work that

Job summary

Jackson Hewitt - 1766 in Morehead, KY is seeking a Client Service Associate to greet clients, confirm appointments, follow up with prospects, and support tax professionals. The role rewards strong communication, relationship building, and delivering a friendly, efficient client experience.

No prior tax or retail experience is required; training is provided and advancement opportunities exist. A flexible schedule and bonus potential are available as you grow with the team.

Qualifications

• Strong interpersonal and communication skills required.
• Experience in a fast-paced retail environment preferred but not required.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Basic computer skills

Tools

Troubleshooting

Job description

Jackson Hewitt - 1766 in Morehead, KY is seeking a Client Service Associate to greet clients, confirm appointments, follow up with prospects, and support tax professionals. The role rewards strong communication, relationship building, and delivering a friendly, efficient client experience.

No prior tax or retail experience is required; training is provided and advancement opportunities exist. A flexible schedule and bonus potential are available as you grow with the team.