Client Experience & Scheduling Specialist

HairClub; Wexford (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Personal days starting day of hire

Comprehensive health benefits

401(k) with company match after one^1

Tuition reimbursement after one year

Company-paid training

Job summary

HairClub is seeking a dynamic front desk guest services associate in the United States. You will greet clients and visitors, answer calls, enter transactions, and manage scheduling to create a welcoming environment and smooth appointments.

If you are energetic, organized, and customer‑focused, HairClub offers comprehensive training, benefits, and opportunities to grow within a supportive team.

Qualifications

• At least one year of high-paced guest service experience.
• Point of sale system experience.
• Communicate professionally and timely with all persons in the Company.
• Utilize superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and self-motivated.
• Professional image.

Responsibilities

• Greets all clients & visitors, promptly with a smile, portrays a positive attitude, and assist with all reasonable requests
• Answers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clients
• Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders
• Actively manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and appointment confirmations
• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add‑on sales, and various administrative duties
• Perform other reasonable duties as assigned

Skills

Guest service

Communication

Scheduling

Time management

Professional image

Education

High school diploma or equivalent

Tools

POS system

Job description

HairClub is seeking a dynamic front desk guest services associate in the United States. You will greet clients and visitors, answer calls, enter transactions, and manage scheduling to create a welcoming environment and smooth appointments.

If you are energetic, organized, and customer‑focused, HairClub offers comprehensive training, benefits, and opportunities to grow within a supportive team.