Client Experience & Scheduling Specialist

HairClub; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Health benefits

401(k) retirement plan with company-mt

Tuition reimbursement

Company-paid training

Job summary

HairClub is seeking a friendly, energetic front desk associate in Raleigh, NC to greet clients, manage scheduling, and support the styling team. You will handle calls, client transactions, and ensure a smooth visit for every guest.

The role emphasizes customer care and accurate data entry along with a positive, professional image. Ideal candidates have at least one year of high-paced guest service experience, familiarity with POS systems, and strong time-management skills.

Qualifications

• At least one year of high-paced guest service experience.
• Ability to use a POS system or similar business software.
• Professional and timely communication with all persons in the company.
• Strong organizational and time-management skills.

Responsibilities

• Greet clients and visitors promptly with a positive attitude and assist with requests.
• Answer incoming calls professionally and direct to staff as needed.
• Enter all client transactions accurately using correct service/product codes.
• Manage scheduling, advance bookings, wait times, and appointment confirmations.
• Assist styling team with scheduling, changes, and retail/service add-ons.

Skills

Guest service

Professional communication

Time management

Independent worker

Tools

POS system

Scheduling software

Job description

HairClub is seeking a friendly, energetic front desk associate in Raleigh, NC to greet clients, manage scheduling, and support the styling team. You will handle calls, client transactions, and ensure a smooth visit for every guest.

The role emphasizes customer care and accurate data entry along with a positive, professional image. Ideal candidates have at least one year of high-paced guest service experience, familiarity with POS systems, and strong time-management skills.