Client Experience & Scheduling Specialist

HairClub For Men, Ltd.; Buffalo, Northern (NY, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Personal days starting the day you are

Comprehensive health benefits (medical

401(k) with company match after one

Tuition reimbursement after one year

Company-paid training

Job summary

HairClub For Men, Ltd. in Buffalo, NY is seeking a friendly front desk associate to greet clients, manage scheduling, and process transactions. You will interact with clients and visitors to create a welcoming environment and assist with bookings, while supporting the styling team with administrative tasks.

Prior POS experience and excellent communication are essential. The role emphasizes service excellence, professional presentation, and the ability to work in a fast-paced setting.

Qualifications

• At least 1 year of high-paced guest service experience.
• Experience with POS systems or other business software.
• Professional, timely communication with all company personnel.
• Excellent organizational and time-management skills.
• Ability to work under time constraints and pressure.
• Ability to work independently and be self-motivated.
• Professional image and presentation.

Responsibilities

• Greet clients and visitors promptly with a positive attitude and assist with requests.
• Answer calls promptly, provide information, and direct to staff as needed.
• Enter client transactions accurately using service/product codes.
• Manage scheduling, including bookings, wait times, and confirmations.
• Support styling team with scheduling, documentation, and add-on sales.
• Perform other reasonable duties as assigned.

Skills

Guest service

POS experience

Professional communication

Time management

Work under pressure

Independent worker

Professional image

Tools

POS system

Scheduling software

Job description

HairClub For Men, Ltd. in Buffalo, NY is seeking a friendly front desk associate to greet clients, manage scheduling, and process transactions. You will interact with clients and visitors to create a welcoming environment and assist with bookings, while supporting the styling team with administrative tasks.

Prior POS experience and excellent communication are essential. The role emphasizes service excellence, professional presentation, and the ability to work in a fast-paced setting.