Client Experience & Scheduling Specialist

HairClub; Town of Amherst (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Personal days starting day of hire

Comprehensive health benefits

401(k) match after one year

Tuition reimbursement after one year

Company-paid training

Job summary

HairClub in Amherst, NY, is seeking a friendly front desk professional to greet clients, manage scheduling, and process client transactions. You will interact with clients and visitors to create a welcoming environment and support the styling team with administrative tasks.

The role emphasizes strong communication, organization, and the ability to work calmly under time constraints while delivering excellent customer service. Training and benefits are provided to help you grow with HairClub.

Qualifications

• One year of high-paced guest service experience preferred.
• Professional communication with all persons in the company.
• Strong organizational and time-management skills.
• Able to work under time constraints and pressure.
• Work independently and be self-motivated.

Responsibilities

• Greet clients and visitors promptly with a positive attitude.
• Answer calls professionally and direct to staff as needed.
• Enter client transactions accurately using service/product codes.
• Assist with scheduling, confirmations, and appointments.
• Support styling team with scheduling and administrative duties.

Skills

Guest service

Communication

Organization

Time management

Independence

Professional image

Tools

POS system

Job description

HairClub in Amherst, NY, is seeking a friendly front desk professional to greet clients, manage scheduling, and process client transactions. You will interact with clients and visitors to create a welcoming environment and support the styling team with administrative tasks.

The role emphasizes strong communication, organization, and the ability to work calmly under time constraints while delivering excellent customer service. Training and benefits are provided to help you grow with HairClub.