Impactful Client Care & Scheduling Coordinator

HairClub; Town of Amherst (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Personal days

Comprehensive health benefits

401(k) with company match after one年

Tuition reimbursement after one year

Company-paid training

Job summary

HairClub in Amherst, NY is seeking a friendly front desk associate to greet clients, handle scheduling, and support the styling team. You will be the first point of contact, making clients feel welcome and guiding them through the appointment process.

This role offers a base salary, a consistent schedule, and extensive training on our hair loss solutions to boost confidence and client satisfaction. You will contribute to a positive, energetic team environment.

Qualifications

• At least one (1) year previous high-paced guest service experience.
• Point of sale system or other business software experience.
• Communicate professionally and timely with all persons in the Company.
• Utilize superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and self-motivated.
• Professional image.

Responsibilities

• Greets all clients & visitors, promptly with a smile, portrays a positive attitude, and assist with all reasonable requests.
• Answers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clients.
• Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders.
• Actively manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and appointment confirmations.
• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.
• Perform other reasonable duties as assigned

Skills

Guest service

Communication

Organization

Time management

Independent work

Professional image

Tools

POS system

Scheduling software

Job description

HairClub in Amherst, NY is seeking a friendly front desk associate to greet clients, handle scheduling, and support the styling team. You will be the first point of contact, making clients feel welcome and guiding them through the appointment process.

This role offers a base salary, a consistent schedule, and extensive training on our hair loss solutions to boost confidence and client satisfaction. You will contribute to a positive, energetic team environment.