Client Experience & Scheduling Champion

HairClub; North Carolina; On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) match

Tuition reimbursement

Company-paid training

HairClub Benefits

Job summary

HairClub is seeking a friendly front desk associate in North Carolina to greet clients, manage scheduling, and accurately handle transactions with a smile. This role emphasizes exceptional guest service in a fast-paced environment.

You will support the styling team and help clients navigate appointment changes while maintaining a welcoming reception area. Training is provided on our hair loss solutions, and you will play a key role in ensuring clients feel supported and confident during their

Qualifications

• At least one year of high-paced guest service experience.
• Experience with point of sale systems or other business software.
• Communicate professionally and promptly with all persons in the company.
• Demonstrate superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and be self-motivated.
• Present a professional image.

Responsibilities

• Greet all clients and visitors promptly with a smile and positive attitude.
• Answer calls professionally, provide accurate information, and direct calls as needed.
• Enter client transactions accurately using correct codes and tenders.
• Manage scheduling activities, including advance bookings, wait times, and confirmations.
• Support the styling team with scheduling, documentation, and sales support.

Skills

Guest service

POS experience

Professional communication

Organizational skills

Time management

Independence

Professional image

Tools

POS system

Job description

HairClub is seeking a friendly front desk associate in North Carolina to greet clients, manage scheduling, and accurately handle transactions with a smile. This role emphasizes exceptional guest service in a fast-paced environment.

You will support the styling team and help clients navigate appointment changes while maintaining a welcoming reception area. Training is provided on our hair loss solutions, and you will play a key role in ensuring clients feel supported and confident during their