Client Experience Coordinator - Make a Difference

HairClub; Franklin (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Personal days starting day of hire

Comprehensive health benefits (medical

Dental

Life insurance

401(k) with company match

Tuition reimbursement

Company-paid training

HairClub Employee Benefits

Job summary

HairClub in Franklin, TN is seeking a friendly, energetic front desk associate to greet clients and visitors, support scheduling, and guide them through the hair loss journey. You will coordinate appointments, enter transactions, and assist the styling team with day-to-day operations.

This role offers base pay, consistent hours, comprehensive training, and opportunities to grow. We emphasize work-life balance, a supportive team, and benefits including health coverage, 401(k), tuition

Qualifications

• Minimum 1 year of high-paced guest service experience.
• Experience with POS or other business software.
• Professional and timely communication with all persons in the Company.
• Strong organization and time management skills.
• Ability to work under time constraints and pressure.
• Self-motivated and able to work independently.
• Maintain a professional image.

Responsibilities

• Greet all clients and visitors promptly with a smile and assist with requests.
• Answer incoming calls professionally and direct to staff as needed.
• Enter client transactions accurately using correct codes and tenders.
• Manage scheduling activities including bookings, wait times, and confirmations.
• Support the styling team with scheduling, communication of changes, and retail/service add-ons.

Skills

Guest service

POS experience

Professional communication

Time management

Work under pressure

Independent worker

Professional image

Tools

POS system

Job description

HairClub in Franklin, TN is seeking a friendly, energetic front desk associate to greet clients and visitors, support scheduling, and guide them through the hair loss journey. You will coordinate appointments, enter transactions, and assist the styling team with day-to-day operations.

This role offers base pay, consistent hours, comprehensive training, and opportunities to grow. We emphasize work-life balance, a supportive team, and benefits including health coverage, 401(k), tuition