Customer Success & Sales Engagement Specialist

Indiana University; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth opportunities

Job summary

Greater Way Marketing in Bethlehem, PA is seeking a Customer Service Sales Engagement Specialist to drive customer satisfaction and identify sales opportunities. You will be the voice of the company, delivering tailored solutions and promoting our products and services.

Join a collaborative team and benefit from competitive salary, comprehensive training, health benefits, PTO, and career growth opportunities in a fast-paced marketing environment.

Qualifications

• High school diploma or equivalent; degree in Business, Marketing, or related field is a plus.
• Previous experience in customer service, sales, or a related field.
• Excellent verbal and written communication skills.
• Ability to multitask and manage customer inquiries effectively.
• A positive, solution-oriented attitude with a focus on customer satisfaction.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Engage with customers through phone, email, and in-person to address inquiries and provide product information.
• Build lasting customer relationships by providing exceptional service and support.
• Identify and act on sales opportunities to increase revenue and meet performance goals.
• Collaborate with team members to resolve customer concerns and ensure a seamless experience.
• Stay updated on product knowledge and company offerings to provide accurate information.
• Handle customer feedback and work towards continuous service improvement.

Skills

Customer service experience

Excellent communication

Multitasking

Problem-solving

Attention to detail

Education

High school diploma

Business/Marketing degree a plus

Job description

Greater Way Marketing in Bethlehem, PA is seeking a Customer Service Sales Engagement Specialist to drive customer satisfaction and identify sales opportunities. You will be the voice of the company, delivering tailored solutions and promoting our products and services.

Join a collaborative team and benefit from competitive salary, comprehensive training, health benefits, PTO, and career growth opportunities in a fast-paced marketing environment.