Sales Support Specialist

Matlock Group LLC; Reading (Berks County); Remote; USD 58,500 - 71,500; Full time

Benefits offered by this job

Competitive salary

Fantastic benefits

Supportive company culture

Job summary

A manufacturing firm is seeking a REMOTE Sales Support Specialist to assist their Sales team. The role involves preparing quotes, managing customer relationships, and supporting sales efforts. Applicants should have over 5 years of experience in customer service or sales support in a manufacturing or B2B environment. Strong Microsoft Office and HubSpot skills are required. This position offers a supportive culture and competitive salary up to $65,000, along with excellent benefits.

Qualifications

• 5+ years in customer service or sales support within manufacturing or B2B.
• Strong Microsoft Office skills, especially Excel.
• Experience with HubSpot is essential.

Responsibilities

• Prepare and update price quotes for customers using Excel and HubSpot.
• Ensure accuracy and quick turnaround on all quotes.
• Build strong relationships through consistent communication.

Skills

Customer service

Sales support

Strong Microsoft Office skills

Communication skills

Organizational skills

Tools

Excel

HubSpot

Job description

We are representing a manufacturing firm in the Reading, PA area who is looking to hire a REMOTE Sales Support Specialist to support their Sales team.

This role is 100% remote and can pay up to $65,000. They also provide fantastic benefits and supportive company culture.

• Prepare and update price quotes for customers using Excel and HubSpot.
• Ensure accuracy and quick turnaround on all quotes and pricing requests.
• Follow up with customers regarding quotes, samples, and order status using HubSpot and Outlook.
• Build strong relationships through consistent communication and customer care.
• Confirm customer orders and ensure order patterns are correct.
• Check inventory availability and coordinate sample requests.
• Respond to customer inquiries with professionalism, patience, and a solutions-focused approach.
• Support inside sales efforts by maintaining strong customer relationships and communicating clearly with internal teams.
• Manage inbound calls and schedule follow-up calls/meetings as needed.
• Keep accurate notes, activity logs, and records in HubSpot.
• Obtain freight quotes and verify pricing details when needed.
• Pull reports and create spreadsheets to support the sales team.
• Collaborate on special projects and continuously improve processes.
• 5+ years in customer service, inside sales, or sales support within a manufacturing or B2B environment.
• Strong Microsoft Office skills (especially Excel).
• Experience using HubSpot (SAGE 100 experience is a plus).
• Tech-savvy and quick to learn new systems.
• Organized, detail-oriented, and able to manage multiple priorities.
• Excellent verbal and written communication skills.
• A proactive, team-oriented mindset and the ability to work independently in a remote environment.